Hi, after you gave this rating I searched all my e-mail folders and could not find any e-mails from you. If you need technical support with the product purchased, I will gladly assist you. It could be possible that your e-mail for some reason did not come through to my mail box. The ubcd is an excellent tool used world wide and you will learn that once you get familiar with the utilities. Please try to e-mail me again and update this rating as I will do the same for you! Regards