Item wasnt send broken or out of box, client never requested insurance, never given us a chanc e to respond and we wont help anyone who uses negative ratings to try and pressure us into action without giving us a chance to repsond. If you have a problem, please email us and we will do all we can to help. Anyone who rates us negativly before trying to get in contact with us prior -I.E without giving us a reasonable opportunity to help- will not be assisted.