Dear Colleen, when u phoned me i told u my internet was down, so there was no way that i could contact u seeing that all your contact information was on my email inbox. I could not send mail as well. And i did tell u that. And once i had yr number, i did sms u yr tracking number the moment i got it. Sorry for any inconvenience, but my internet was down for some time. And after your payment was only made 8 days after the auction ended. Im sorry but your rating was uncalled for.