Notwithstanding my previous rating, the generator itself is excellent, i bought this generator for a friend and also recommended it to all who inquired about it in Mandeni.
The Product itself is excellent - works well so far. But unfortunately...
Negatives : 1. Not 5Kw as advertised but 4.8Kw. 2. No plywood box as advertised but cardboardbox with 1 piece plywood. 3. No gas attachment provided -should not be advertised if not provided. 4. On requesting an explanation for above was told insistently to return generator if not happy - no explanation given.
Customer Service - be apologetic - correct the info. The product itself is excellent and will sell itself.
Received my generator today 23rd ordered it on 17th (I think)(Cape Town to Amanzimtoti, not bad), I haven't checked over the product yet but Steyn was a pleasure to deal with. Recent bad ratings may be due to high demand for his product. Steyn kept me updated along the entire process, I'll deal with him in the future. Thank you Steyn. Jason.
Very unfortunate what happened, the generators are kept at an auction house(AUCOR) with a reserve and the an agreement that before any sale is accepted they need to contact us first, my agent works mon-fri and he releases them for me,if he is not there then they cant get booked out, over the weekend they held an auction and without informing us sold 30, thus the inability to deliver, very unfortunate, as I have always strived to keep my 100% rating, explained to buyer, in length. Responded 22 Jan 2008
Ordered 3 generators, tried to arrange to fetch the generators on Sat 19/01, was told that the storage facility (auction house) was closed over weekends. Phoned seller on Mon to arrange collection, was told that somebody bought a lot of his stock over the weekend and that he'll have to see what is left. Received mail Mon late - somebody bought all his stock at the auction house over the weekend, after telling me that it is closed on weekends. Please be careful if you deal with this guy!
Very unfortunate what happened, the generators are kept at an auction house(AUCOR) with a reserve and the an agreement that before any sale is accepted they need to contact us first, my agent works mon-fri and he releases them for me,if he is not there then they cant get booked out, over the weekend they held an auction and without informing us sold 30, thus the inability to deliver, very unfortunate, as I have always strived to keep my 100% rating, explained to buyer, in length. Responded 22 Jan 2008