I took a second look again at my statment and only saw your payment now. BECAUSE you did not use your BOB name or a order no there was no way of knowing who made the payment You have to understand that I get a lot of payments and some are the same amount and if the ref does not show on bob I don't know who the payer is until they complain. Sorry for the delay.
Yes, I did make a mistake and use nana150763 as a reference instead of pet150763 and I apologise for that. I did however email you the payment confirmation from the bank, so that should have been easier to identify. Responded 25 Nov 2007