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1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
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We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
The Xiaomi Smart Camera C500 Dual redefines intelligent surveillance with an advanced dual-lens architecture, combining fixed wide-angle and pan-tilt-zoom (PTZ) cameras for complete 360° coverage. Equipped with dual 4MP CMOS sensors and large F1.6 aperture lenses, the camera delivers ultra-HD resolution and full-colour night vision, ensuring clarity and detail in any lighting condition. Whether you're monitoring indoor activity, checking in on pets, or safeguarding entry points, the C500 Dual offers reliable visibility and adaptive smart monitoring.
Leveraging Xiaomi's AI-driven detection engine, the fixed camera identifies motion while the PTZ lens dynamically zooms and tracks human or pet movement in real time. Customisable virtual zones act as digital boundaries, triggering alerts upon intrusion. Pet detection (cats and dogs), crying baby recognition, and dual-screen playback further enhance situational awareness, while touch-to-focus controls via the Xiaomi Home app allow precise targeting.
The device supports dual-band Wi-Fi 6 and Bluetooth 5.3 for fast, stable connectivity, while Xiaomi HyperOS Connect enables seamless integration with other smart devices, including lights, door locks, and automation routines. With Alexa and Google Assistant compatibility, users can manage surveillance hands-free via voice commands.
Audio communication is facilitated through a built-in speaker and an independent acoustic cavity for echo-free, two-way conversations. Privacy remains paramount, supported by independent sleep modes and an embedded MJA1 security chipset with finance-grade encryption.
Efficient H.265 video compression ensures optimal storage use, with support for microSD (up to 256GB), NAS, and optional cloud storage. Flexible mounting options and cross-platform compatibility make the Xiaomi Smart Camera C500 Dual a powerful yet accessible solution for next-generation smart surveillance.
