| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
2) If supplier / manufacturer / Distributor agree to a Refund of price of unsuitable products.
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
The Xiaomi Smart Camera C500 Pro delivers next-generation home security with advanced imaging, intelligent surveillance, and best-in-class data protection. Engineered with a 5MP sensor, it captures ultra-clear 3K video at 2960 x 1666 resolution, ensuring every detail is preserved with exceptional clarity. The HDR mode optimises exposure in high-contrast environments, while its ultra-low light colour mode allows for full-colour video capture even in dim conditions, supported by an infrared illuminator for sharp black-and-white night vision when needed.
With a dual-motor pan-tilt-zoom mechanism, the C500 Pro offers full-room coverage with 360° horizontal and 114° vertical rotation, virtually eliminating blind spots. Its AI-powered features provide smart detection capabilities, including human recognition, pet movement, crying baby alerts, loud sound detection, and customisable primary area monitoring, delivering proactive, real-time notifications directly to your smartphone.
Privacy is embedded at the core of the C500 Pro. A mechanically retractable lens shield ensures physical security when the camera is inactive, controlled remotely via smartphone, with customisable sleep times for enhanced user control. The MJA1 hardware-level security chip, combined with AES-128 encrypted cloud storage and dual encryption protocols, provides financial-grade data protection.
For seamless connectivity, the camera supports dual-band Wi-Fi (2.4GHz and 5GHz), Bluetooth 5.2, and is compatible with Android and iOS. Voice control is available via Google Assistant and Amazon Alexa, enabling hands-free operation. Two-way audio functionality allows for real-time interaction, simulating presence even while away from home.
With expandable microSD storage (up to 256GB), smart surveillance modes, and flexible installation options, the Xiaomi Smart Camera C500 Pro is a comprehensive solution for modern home monitoringcombining intelligent automation, robust security, and privacy-first design.
