Name: ZOLD CUSTOMER SERVICE A PRACTICAL APPR 4 - HARRIS,E
SKU: 9780131989375
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ZOLD CUSTOMER SERVICE A PRACTICAL APPR 4 - HARRIS,E

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South Africa

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9780131989375

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672595167

The market-leader Customer Service: A Practical Approach goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology new quick quizzes job link activities team building exercises and expanded challenge projects. Focusing on problem solving communication strategies and self-assessment it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

TITLE: CUSTOMER SERVICE A PRACTICAL APPR FOUR

AUTHOR: HARRIS,E

SKU: 9780131989375

PUBLISHER: Pearson Education (US)

DATE PUBLISHED: 24/03/2006

BINDING: Paperback / softback

CONDITION: New

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