Customer service management  - ENGELBRECHT,E

Customer service management - ENGELBRECHT,E

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Product details

Condition
New
Location
South Africa
Product code
9781869286064
Bob Shop ID
631681474

A framework for understanding the core issues in customer service delivery and management using a holistic approach. Includes activities providing the optimal usage of notional hours within the SAQA framework and the application of an industry-related project.

TITLE: Customer service management

AUTHOR: ENGELBRECHT,E

SKU: 9781869286064

PUBLISHER: Van Schaik Publishers

DATE PUBLISHED: 22/12/2011

PLACE PUBLISHED: South Africa

PAGES: 152

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 210 mm x 297 mm x 15 mm

WEIGHT: 395 gr

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