Hi - it is at your nearest post office since the 20/01. They did send out a notification or you can check with tracking number I send Responded 01 Feb 2016
YR PARCEL WAS SENT THE DAY AFTER PMT IT ARRIVED AT YR PO 6 DAYS LATER & HAS BEEN WAITING FOR U TO COLLECT FOR 11 DAYS IT IS A TOTALLY UNFAIR RATING!! Responded 25 Jan 2016
I personally tested the item - working on dispatch - welcome to send back for replacement...No problems or come-backs up to date! Responded 01 Jul 2014