Europenet's computer had viruses (thought they wuld have some sophisticated anti vrus installed!) Have phoned often and faxed copy payment through on 26 Nov 2002. Refaxed on Thursday, 5 Dec 02. Calls are not returned but have been told that they are getting through the backlog. Expected results by Friday 6 Dec but still nothing!!!
CONTINUED E-LEISUREGUIDETHESE HOLIDAYS HAVE BEEN ENORMOUSLY POPULAR WITH NO COMPLAINTS ABOUT THE FACILITIES. HOWEVER, OVER RECENT MONTHS THE TLC SYSTEM HAS SUBSTANTIALLY SLOWED DOWN IN THE RAPIDITY OF PROCESSING THE WINNERS AND SENDING OUT THE OFFICIAL TLC VOUCHERS. IN THE PAST THE PROCESS WOULD TAKE 4-6 WKS. NOW, ALTHOUGH YOU CAN USE THE VOUCHERS ANYTIME WITHIN THE NEXT 5 YEARS THEY ARE NOW TAKING 4-6 MOS+/- TO GET THE VOUCHERS TO THE CLIENTS ON OUR SYSTEM. CONTINUED BELOWJESS GRUNEN MD Responded 02 Jan 2003