Hi we did upgrade your shipping service to courier at no add fee so that you get the order faster. However, the lockdown will still create delays. Responded 27 Mar 2020
Wewill carefully check the goods you receive before bagging. I guarantee that they are brand new. Can you send me a picture of the goods you received? Responded 28 Mar 2020
Like any business, we also have out of stocks from time to time. I informed you and reversed payment immediately after you placed your order. Responded 27 Mar 2020
Please see shipping info which was agreed to when confirming the order. The item will be delivered in the advertised time which is after the lockdown. Responded 26 Mar 2020