We're glad you like the toolbox and are very sorry that you waited long for it. I can assure you that it is not standard practice at all, and we do our very best to ensure speedy completion and delivery of orders. But alas, we are human, and do infrequently make some mistakes. Responded 06 Mar 2007
I am really so sorry! I sent you three replacement bra's of much better quality and said that if you do not want it, send it back and I will refund these bra's and the postage. What more could I do? Bra's were misplaced not out of stock. Responded 15 Jun 2007