Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
TITLE: Moments of Truth
AUTHOR: Jan Carlzon
SKU: 9780060915803
PUBLISHER: HarperCollins Publishers Inc
DATE PUBLISHED: 26/10/1989
PLACE PUBLISHED: United States
PAGES: 160
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 135 mm x 203 mm x 9 mm
WEIGHT: 132 gr