Moments of Truth - Jan Carlzon

Moments of Truth - Jan Carlzon

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Condition
New
Location
South Africa
Product code
9780060915803
Bob Shop ID
631656186

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

TITLE: Moments of Truth

AUTHOR: Jan Carlzon

SKU: 9780060915803

PUBLISHER: HarperCollins Publishers Inc

DATE PUBLISHED: 26/10/1989

PLACE PUBLISHED: United States

PAGES: 160

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 135 mm x 203 mm x 9 mm

WEIGHT: 132 gr

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