Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. Each chapter includes an end-of-chapter summary review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
TITLE: Principles of Hotel Front Office Operations
AUTHOR: Jeremy Huyton
SKU: 9781844800902
PUBLISHER: Cengage Learning Inc
DATE PUBLISHED: 27/11/2001
PLACE PUBLISHED: United States
PAGES: 336
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 190 mm x 245 mm x 16 mm
WEIGHT: 590 gr