Psychology of Customer Service - Brian Jude

Title: Psychology of Customer Service

Author: Brian Jude

Publisher: Penguin Random House South Africa

Year: 1990

Number of pages: 139

ISBN: 9781868722310

Synopsis: At its best, customer service in South Africa is indifferent. In every market segment the general trend is to treat the customer like a third-class slave. This title aims to change this sorry state, and to make sure that the customer really is king.

Condition: Used

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