Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

Secondhand

1 available

R68.00

Add to watchlist Watch

Shipping

R65.00 Standard shipping applies to orders under R100.00, in most areas in South Africa. R35.00 Standard shipping applies to orders over R100.00. Some areas may attract a surcharge surcharge. This will be calculated at checkout if applicable.
Check my rate

R65.00 pickup point shipping applies to orders under R100.00, in most areas in South Africa. R35.00 pickup point shipping applies to orders over R100.00. There are various locker and counter collection points across South Africa.
View locations

The seller allows collection for this item. Buyers will receive the collection address and time once the order is ready.

The seller has indicated that they will usually have this item ready to ship within 5 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:

Standard Delivery

Main centres:	1-3 business days
Regional areas:	3-4 business days
Remote areas:	3-5 business days

Seller

KBA Books etc428

99.58 % Positive ratings

Get it now, pay later

Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

Medium soft cover
Good condition
116 pages

"Feelings for Retail Service" by John Tschohl is a customer service training program designed to transform employees' attitudes and behaviors towards customer service. The program aims to increase awareness of customer needs, improve skills for dealing with customers, and boost employees' self-worth and communication with colleagues. It is designed to be engaging and entertaining, ensuring that employees retain new skills that benefit them both personally and professionally. The program includes a 3-session workshop where employees learn how to change their attitudes and behavior, develop self-discipline and self-esteem, and improve their customer service skills.

Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

Product details