Fees on transactions only apply to sellers.
1.1. Listing Fees
1.1.1. Standard Listing Fee:
Standard Listings such as Auctions and BuyNows do not attract a listing fee in most categories. In certain categories such as Properties, Cars, services categories and Classified listing types a listing fee will be charged. For more information please refer to our Fee Rate Card
1.1.2. Enhanced Listing Fee:
Sellers can enhance the visibility of their listings by adding optional enhancements when listing their item. A full breakdown of all the enhancements and the costing is contained in the Fee Rate Card. Enhanced listing fees are non refundable and will be charged regardless of whether a sale took place.
1.2. Success Fees
1.2.1. Success fees are charged based on the sale price of an Auction or BuyNow. The fees are charged where Bob Shop introduces the seller to a willing buyer based on the listing description.
1.2.2. Listing types such as Classified Ads does not attract a success fee but do however attract a non refundable listing fee.
2.1. Invoices will be generated on the first working day of each month.
2.2. The invoice will consist of the transactions on your Bob Shop account over the past month.
2.3. An Electronic Tax Invoice/Statement will be emailed to you.
2.4. Invoices/Statements are also available by logging into the Seller section on your 'My Bob Shop' page.
3.1. Bob Shop fees can be paid via Bank Debit Order, Credit Card.
3.2. By registering as a Seller on the Bob Shop website you give Bob Shop permission to charge/bill/deduct any fees or amounts owed from your nominated bank account, credit card registered on the site or available Bob Pay credit balance.
3.3. Debit orders are subject to the following terms which you agree to:
3.3.1. I/We hereby authorise you to issue and deliver payment instructions to your banker for collection against my/our nominated account at my/our nominated bank on condition that the sum of such payment instructions will never exceed my/our obligations as agreed to in the Agreement.
3.3.2. The individual payment instructions so authorised to be issued must be issued and delivered monthly on or after the dates when the obligation in terms of the Agreement is due and the amount of each individual payment instruction may not be more or less than the obligation due.
3.3.3. I/we agree that the first payment instruction will be issued and delivered on or after registration as a seller. Subsequent payment instructions will continue to be delivered in terms of this authority until the obligations in terms of the Agreement have been paid or until this authority is cancelled by me/us by giving you notice in writing of not less than 30 days and sent by electronic mail, prepaid registered post or delivered to your address.
3.3.4. MANDATE - I/we acknowledge that all payment instructions issued by you shall be treated by my/our nominated bank as if the instructions had been issued by me/us personally.
3.3.5. CANCELLATION - I/we agree that although this authority and mandate may be cancelled by me/us, such cancellation will not cancel the Agreement. I/we also understand that I/we can not reclaim amounts, which have been withdrawn from my/our account (paid) in terms of this authority and mandate if such amounts were legally owing to you.
3.3.6. ASSIGNMENT - I/We acknowledge that the party hereby authorised to effect the drawing(s) against my/our account may not cede or assign any of its rights to any third party without my/our prior written consent and that I/we may not delegate any of my/our obligations in terms of this contract/authority to any third party without prior written consent of the authorised party.
3.4. Your credit card or bank account will be automatically charged/debited within 14 days of your Tax Invoice/Statement being issued.
3.5. Basic Sellers will have any fees incurred on Bob Shop automatically debited from their Bob Shop account balance.
3.6. Basic Sellers making use of enhancements or listing Classified ads will be required to pay the fees in advance via Credit card or through a credit balance or by pre funding their Bob Shop account.
3.7. Registering as an Advanced seller will attract a R10.00. including VAT fee debited from the supplied bank/credit card account and this amount will be credited to your Bob Shop account. This also apply to any changes in banking or credit card details.
3.8. You are responsible to ensure that there are sufficient funds available in your account to pay your Bob Shop fees.
3.9. Bob Shop fees are to be paid in full each month.
3.10. Bob Shop reserves the right to charge a R500 including VAT. re-activation fee on accounts that are disabled or blacklisted due to non payment of fees.
3.11. Overdue accounts will be charged interest at the current Nedbank limited prime interest rate.
3.12. You will be liable for any fees incurred by with regards to the recovery of outstanding fees on your account, this includes and is not limited to legal costs, tracing and registering your payment records with a registered credit bureau etc.
3.13. Permission to sell goods or use the Bob Shop platform may be suspended for non- or part-payment of of fees.
3.14. Bob Shop will attempt to debit any outstanding balance on your Bob Shop account of the previous month on the 7th of each month or the nearest working day thereafter.
4.1 By using services under the Bob Group (Pty) Ltd, including but not limited to Bob Go and Bob Shop, sellers agree that any outstanding amounts owed to one of the services may be settled using available funds from another service within the group.
4.2 The Bob Group (Pty) Ltd and any of its services reserve the right to withhold or redirect funds between accounts to cover any outstanding obligations without notifying the sellers.
4.3 By continuing to use our services, you acknowledge and accept this cross-platform settlement process.
Credits are applicable only for Success Fees and in some cases final order value fees (Listing Fees and Enhanced Listing Fees are non refundable), and may be issued at the discretion of Bob Shop in the following cases:
5.1. SNC credits are applicable only to Success Fees and in some cases Final Order Value Fees (Listing Fees and Enhanced Listing Fees are non refundable), and may be issued at the discretion of Bob Shop in the following cases:
5.1.1. The Buyer has not responded to your attempts to contact them during a period of 48 hours after the end of the Auction, Buy Now or Offer sale and as a result the sale cannot be concluded.
5.1.2. The Buyer does not make payment for the item.
5.1.3. The Buyer's payment fails for whatever reason or is reversed by the financial services provider who processed the payment.
5.1.4. The Buyer has buyer's remorse and returns the item to the Seller for a full refund.
5.1.5. The actual sale price paid is lower than the price as determined in the order. In such a case Bob Shop will only refund the difference in the calculated success fees.
5.2. SNC credits or other refunds will not be processed in the following cases:
5.2.1. Where a Buyer returns an item due to it being defective.
5.2.2. Where an item is returned because it was not as described in the listing.
5.2.3. Where a Seller cannot supply the advertised item due to the item not being in stock.
5.2.4. Any situation where in the sole discretion of Bob Shop the seller is deemed to be the cause for the transaction not being concluded.
5.3. Credits can only be claimed 7 days after the close of the Auction, Buy Now or Offer sale, and no later than 60 days after the close of the Auction, Buy Now or Offer sale. Before you can claim a credit, you must have attempted to contact the Buyer at least 3 times via email. (We may request you to forward these emails to us at any time, so please save copies of them.)
5.4. To claim a SNC credit, a Seller need to use the File a SNC alert from their sales section. Should you retract an SNC alert you are still liable for paying the Success Fees for that particular transaction as Bob Shop will then deem the transaction to have been concluded or payment received.
5.5. In the event of a successful SNC credit, it will be processed to your Bob Shop account within 14 days of your SNC credit request being approved.
5.6. If Bob Shop, in its sole discretion, finds that a user files invalid or fraudulent SNC credit claims, we reserve the right to immediately suspend, disable or blacklist the Seller account and remove the ability to access or trade on the Bob Shop platform.
