The following are our Rating System Rules as mentioned in clause 7 of the Terms and Conditions of Use of this Site:
1.1.1. You are only permitted to rate a user who is a Seller if you have interacted (bought from, won an auction, completed an order) with that Seller, and if you were the successful bidder in an Auction or bought a Buy Now and completed the purchase of those goods or services with that Seller ("Rating Criteria"). You may not provide a rating for a Seller outside the Rating Criteria.
1.1.2. Buyer’s ratings to Sellers may only include commenting on the:
1.1.2.1. quality of the item purchased.
1.1.2.2. delivery of the item, which may include the cost, time frame and packaging quality.
1.1.2.3. service and communication from the seller.
1.1.2.4. overall transaction experience.
1.2.1. You are only permitted to rate a user who is a Buyer if you have interacted (concluded a sale) with that Buyer, and where that Buyer was the successful bidder in your Auction or bought a Buy Now and with whom you have completed the sale of those goods or services ("Rating Criteria"). You may not provide a rating for a Buyer outside the Rating Criteria.
1.2.2. Seller’s ratings to buyers may only include commenting on whether:
1.2.2.1. payment for the transaction was made in full.
1.2.2.2. payment for the transaction was made within a 48 hour period from placing the order.
1.2.2.3. the buyer provided correct information to facilitate delivery.
1.3.1. Defamatory comments on ratings are not permitted and could have legal consequences as the ratings are visible in a public forum.
1.3.2. You may not abuse the rating system. Abuse of the system includes using accounts of your friends or your own secondary accounts to lower the rating score of another member or raise your own rating score.
1.3.3. Threatening, abusive, racially vilifying, discriminatory or profane language is also abuse of the system and is not allowed.
1.3.4. Completed trades may be archived after 3 months from the date when the transaction was completed. Users will still be able to view archived transactions on their profile, but they might not be able to edit or create ratings once the trade has been archived.
We would like to promote and preserve free speech and therefore will remove feedback only in exceptional circumstances. Bob Shop reserves the right to delete any rating at its sole discretion upon an investigation into the rating (although we are not obliged to do so).
If you feel that you have received an unfair rating or you have evidence of any abuse of the Rating System, please contact our customer service department and we will investigate the matter.
2.1. Circumstances where Bob Shop may delete a rating include, but are not limited to:
2.1.1. if the rating contains any links to other pages or images or contains information not related to interacting with the user on Bob Shop in accordance with the Rating Criteria;
2.1.2. if the rating contains adult material or profane, abusive, racially vilifying, discriminatory or threatening language;
2.1.3. if we are required by law to do so
2.1.4. if the rating falls outside the rating rules as set out in point 1 of this document.
